Troubleshooting: What to Do If You Experience No Results

Understanding Your Skin’s Reaction


High-Grade Glycolic Acid Peels, like the XanthRemover, are powerful cosmetic tools. However, results vary depending on skin type, application method, and  skin preparation. If you experience no visible effects, follow these troubleshooting steps:

1. If You Experience No Results (No Peeling or Exfoliation):

If the product seems ineffective, it may be due to your skin’s natural oil barrier or insufficient application time. Try the following:

  • Increase application time gradually. If you only left it on for 10 minutes, try 20-30 minutes in your next session.
  • Degrease your skin properly prior to applying the XanthRemover on your skin. Oily skin can prevent the glycolic acid from penetrating effectively. Try these steps:
    • Wash with soap and water.
    • Apply vinegar with a cotton pad.
    • For extremely oily skin, use acetone (only if necessary).
  • Repeat the application process. Some users require multiple sessions before seeing noticeable results.
  • Check your skin type. If your skin is naturally resistant to chemical exfoliation, you may need a longer application time or repeated sessions.
  • Avoid applying excessive moisturizer beforehand. Heavy creams or oils can create a barrier that prevents the peel from working effectively.

3. If You Experience Uneven Results (Some Areas Peel While Others Don’t):

This usually happens due to uneven oil distribution on the skin. Try these steps:

  • Ensure even skin degreasing before application. Some areas may have more natural sebum than others.
  • Apply a uniform layer of the product. Make sure the gel is evenly distributed on all target areas.
  • Allow for multiple treatments. Skin responds differently in different areas—some may need more applications than others.

Final Tips for Safe and Effective Use

  • Always perform a patch test before your first full-face application.
  • Gradually increase exposure time rather than applying for long durations immediately.
  • For personalized assistance, reach out to our customer support via WhatsApp.

By following these steps, you can safely adjust your application method and achieve the best results without unnecessary irritation or ineffective use.