⚠️ Why This Instruction Page is Important

Over the years we received a number of phone calls or emails from concerned or warried customers who experienced swelling and burning senssation on the eyelids after using XanthRemover. The XanthRemover is a high-grade 70% glycolic acid cosmetic gel — a powerful exfoliant used by both professionals and individuals at home. Because of its strength, it must be used with the outmost care and only after proper patch testing and skin preparation.

This page explains:

  • Why reactions like this is perfectly normal.

  • how this is the way the XanthRemover is supposed to work to burn the Xanthelasma and eventually remove them.
  • What to do during the skin recovery or scabbing beriod. Preview Keep the area clean and just make sure you do not pick the scabs.

🧪 WHY THIS REACTION IS WHAT TO EXPECT

This is exactly how the product burns the Xanthelamsa in order to remove them over time. Therefore d — burning sensation, swelling around the eye, followed by dark spot formation (scabs) are what you would expect after a full product application on the Xanthelasma.

Why this customer got concerned even if this is how the product is supposed to work after a full application:

  1. Skipping Patch Testing. She very likely skipperd the patch testing and she is not used to the burning effects of the product.
    Patch testing helps the customer train themsleves how to use the XanthRemover and get used to the burning effects of the product before full application.

  2. Prolonged Application Time
    Leaving the gel on too long on the Xanthelasma the first itme around before having performed the patch testing can scare most people. This is due to the fact that they are not accostumed to the burning effects of the product.

  3. Skin Type Sensitivity
    some Skin types are hypersensituuve to Glycolic acid and produce exxessinve burns after the applicaiton of High grade Glycolic acid products.  

✅ BEFORE YOU START: MANDATORY PATCH TESTING

Never begin a full application without completing the patch test appropriate to the application you want to use the XanthReomver for.

🔍 How to Do a Patch Test:

  1. Go to the page relating the respective use you want the XanthRemover for

  2. Follow the Patch tests instructions to the letter for how many days stated in the specifoc patch testing routine.

  3. Obseerve the results as required..

  4. Only after you completed the full set of patch testing consider a full application.

If swelling, intense burning, darkening, or excessive dryness occurs, do not proceed with the full application. Contact our support via WhatsApp for tailored advice.

⏱️ APPLICATION GUIDELINES (Based on Area)

Area

First Time Duration

Max Duration

Caution

Upper/Lower Eyelid

Cheeks / Chin

30 mins 

Do not exceed 30 mins. Avoid contact with eyes.

Cheeks / Chin

10-20 mins

1 hour

Degrease well beforehand

Forehead / Nose

10-15 mins

45 mins

Use with caution if dry

Body (stretch marks, etc)

20 mins

1.5 hours

Test for irritation first

Always start small and increase exposure only after gauging your skin’s reaction in previous sessions.

❌ COMMON MISTAKES TO AVOID

  • ❗ Skipping patch testing

  • ❗ Using near eyes without extreme caution

  • ❗ Leaving gel on too long

  • ❗ Not properly cleaning or degreasing skin prior to use.

  • ❗ Using on broken, sunburned, or freshly shaved skin

  • ❗ Relying on email support for urgent concerns instead of WhatsApp

🆘 WHAT TO DO IF A REACTION OCCURS

If you experience:

  • Swelling

  • Intense burning

  • Dark patches

  • Temporary vision disturbance

Take these steps immediately:

  1. Rinse the area thoroughly with lukewarm water.

  2. Apply a cool compress to the area.

  3. Use soothing aloe vera gel or a mild moisturizer (avoid actives like retinol, vitamin C, etc.).

  4. Do not pick or scrub the affected skin.

  5. Contact us on WhatsApp with the following info:

    • Clear photos of the affected area

    • A description of what happened (prep, duration, location)

    • Skin type and age

    • Time since application

📱 HOW TO GET HELP FAST

For the most efficient support, please message us on WhatsApp. This allows us to:

  • Review your photos and results

  • Guide you with audio/video if needed

  • Advise you on proper reapplication or healing steps

💬 FINAL NOTE

XanthRemover is a powerful cosmetic tool — not a casual skincare product. Just like in professional clinics, results depend on how you use it, on what skin type, and for how long. We designed the instructions to guide you safely through this process — please follow them closely.

Your safety is our priority. Please use responsibly and reach out with any concerns.